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"Thank you very much for putting together the Matrix and ACT 101 video courses. I have found them sooooooo very helpful and useful. All of your hard work and time is very appreciated!!

Imaging--learning very complex psychological theories over coffee on a Saturday morning at my kitchen table?!"

100 bows to you sir!"

-Lori

Training: How to Deal with Difficult (and even Angry) People using the ACT Matrix

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http://events.constantcontact.com/register/event?llr=455lm4iab&oeidk=a07ea4zrq9k00de1024

Do you ever have to deal with difficult people? Even people who are angry?

When you are with a difficult person you may not have the advantage of already showing them The ACT Matrix diagram. If the person is angry, then you probably won’t get very far trying to show them diagram anyway.

With that said, you want The ACT Matrix inside of your head before you start dealing with difficult or angry people. Having the diagram in your head will allow you and the person you are dealing with to find a way through difficult waters.

The good news is that getting diagram in your head is easy. Look at the diagram and quickly run through the ten (10) points.

1. Notice your five senses.

2. Notice recalling your five senses in your mind.

3. Notice the difference between your five senses and mental experiencing.

4. Recall how it feels to move toward someone who is important to you.

5. Recall how it feels to move away from something inside of you like fear.

6. Notice the difference between how it feels to recall moving toward and moving away.

7. List a few people (spouse, friends, family, etc.) who are important to you.

8. List some of the thoughts and feelings (like fear) that can get in the way of moving toward who’s important.

9. List some of the behaviors that you do (like avoid) to move away from the unwanted stuff.

10. List some behaviors you could do to move toward who’s important to you.

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The ACT Matrix: Ten Steps to Surviving (and Enjoying) the Holidays

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If you need some tips on filling out The ACT Matrix, there’s a webinar (with recording) on Dec. 4, 2014.

This webinar is for everyone.

Click Here to Join the Webinar

 

Have the  holidays become an endurance race for you? One that lasts from mid-October to the first week of January?

 

You have a whirlwind of events to attend while that nagging “what to buy _______?” floats in the back of your mind.

 

You love Christmas music, but then again, there is too much of a good thing. [Same goes for those store decorations.]

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Matrix News Email List Flyer

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Matrix News Ambassador Program

Above is the flyer we are using to get the word out about Kevin Polk’ s Matrix News.

The Matrix News will tell all about how the matrix is being used to help people around the world.

Matrix Ambassadors post flyers and otherwise help get more people on the Matrix News list.

Matrix Ambassadors can publish training events and other news in the Matrix News.

If you would like to become a Matrix Ambassador, use Contact Dr. Polk above.


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Healthcare Redesign: A bottom-up Approach

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I had the good fortune of sitting side by side with Jerry, who works as an industrial engineer, on a recent Delta flight from Orlando to Atlanta. He ask what I did and I replied that I have the pleasure of training people how to do psychological flexibility. He replied, “You must be a clinical psychologist. I really thought about studying psychology.” That lead to a flight-long discussion about the psychological flexibility matrix, psychological safety, Lean, Six Sigma and heath care redesign. (Jerry does Lean, Six Sigma, and healthcare redesign.)

We talked about “job one” when engaging people toward any system-change talk is to start with psychological flexibility. We also talked about increasing psychological safety, and then getting everyone talking within a bottom up change process. In such a process the healthcare providers (physicians, nurses, etc.) would generate most of the ideas for change, try them out, and then keep doing what works.

With a few notable exceptions (ThedaCare comes to mind) most of our current healthcare redesign is top-down with cost-cutting-efficiency “gurus” telling providers how to do more with less. The result has been burned out, angry providers who leave for better jobs, or worse, leave the profession.

Jerry and I talked about combining the Psychological Flexibility Matrix with Lean and Six Sigma to help with some of this healthcare redesign. We figure that through a bottom-up process healthcare providers, and not bean counters, will create some really cool solutions.

You just never know what cool next person life will throw you way. This time I got Jerry. Very cool.

Be well,

Kevin

Click Here for Dr. Polk’s training schedule.


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